faq

our commitment to you is to provide the care you need to reach your physical goals within a reasonable amount of time.

Creekside is a caring, committed group of therapists with your well being as their first concern. At Creekside you become one therapist’s patient. Your therapist has a special interest in the area of treatment you will receive. This means your therapist has the training and experience to design a program that is specific to your needs.  See therapist bios >

what is physical therapy?

Physical Therapy combines the art of caring with the science of healing. Physical Therapists evaluate your range of movement, seek to identify the cause of your pain, and work to reduce and eliminate it. As your pain decreases, the therapist will introduce stretching and strengthening exercises specific to your needs. The ultimate goal is to restore your mobility and function with improved joint protection to prevent the injuries from reoccurring.  Our commitment to you is to provide the care you need to reach your physical goals within a reasonable amount of time.

will it be painful?

As you work to restore mobility and function, your pain levels can fluctuate. This is not unusual.  Good communication with your doctor and therapist will help minimize any discomfort.

what should I bring to my first visit?
  • Your physical therapy referral (if ordered by a physician)
  • Insurance information (card)
  • Personal / picture I.D.
  • If an auto accident or a worker’s compensation claim, bring any contact names, phone numbers and claim numbers that apply
what should I wear?

You should wear loose fitting clothing so you can expose the area that we will be examining and treating. For example: if you have a knee problem, it is best to wear shorts; for a shoulder problem, a tank top is a good choice.

what forms of payment do you accept?

We accept cash, check, debit card, and major credit cards (we are happy to discuss payment plans, as well).  For online bill pay options, visit Therapy Partners, our Management Services Organization.  Click here >

will insurance cover my treatment?

Although most insurances cover physical therapy, there may be some exclusions particular to your policy that may limit coverage based on diagnosis, primary care clinic, number of visits, treatment modalities/procedures, etc.  You are responsible for reviewing your insurance plan documents and/or working with your insurance carrier to determine the scope and details of any available insurance coverage.  It is advisable to call your insurance using the customer service number on your card and ask about your physical therapy coverage before you start physical therapy.

Creekside will contact your insurance company regarding physical therapy benefits.  All benefits quoted by your insurance are a general outline of coverage, but not a guarantee of payment.  See our list of insurance providers >

For more information, please contact us.

will I see the same therapist each time?”

Yes. You will see the same physical therapist each time, unless your therapist is ill or away from the clinic (vacation, continuing education), or your schedule changes requiring different hours of availability.

how long do therapy sessions last?

Treatment sessions last 30 or 60 minutes per visit.  Initial examinations can last 45-90 minutes. Treatment is generally provided on the initial examination visit.

how many sessions will I need?

Every patient is different.  Along with your referring physician, your therapist will develop a plan of care that meets your needs. The likely number of visits required will be assessed during your first visit.

what types of education/training do your therapists have?

Creekside is a caring, committed group of therapists with your well being as their first concern.  At Creekside you become one therapist’s patient.  Your therapist has a special interest in the area of treatment you will receive.  This means your therapist has the training and experience to design a program that is specific to your needs.

See therapist bios >

what happens if my problem or pain returns?

If your injury becomes exacerbated, give us a call as soon as possible. Options can include additional physical therapy sessions, doctor visits, or simply modifying your daily activities.